Returns & Exchange

Last updated: 24 October 2026

Every Deviyaam Vastra saree is checked before it is packed. If something is not right, we will make it right. Please read the points below before you request a return or an exchange.

Damaged, defective or wrong saree

• Tell us on WhatsApp within 48 hours of delivery, with photos and an unboxing video (from opening the sealed parcel).
• Once we confirm the problem, we offer a free exchange or a full refund, and we arrange the pickup or pay the return courier.

Exchange or return for other reasons

• Request it within 7 days of delivery on WhatsApp.
• The saree must be unused, unwashed, without fall, pico or any alteration, and sent back with its tags and original packaging.
• The return courier charge is paid by the customer, and the saree is checked when it reaches us.

Not eligible for return or exchange

• Sarees with fall, pico, tassels or a stitched blouse, and any customised or made-to-order piece.
• Sarees bought on sale or during a clearance offer, unless damaged or wrong.
• Sarees that have been worn, washed or altered.

About handloom and hand-block prints

Our sarees are handwoven and hand block-printed. Small irregularities in weave, print, colour or motif spacing, and a slight difference from the photo because of screen settings, are the mark of the craft and are not defects.

Refunds

• Approved refunds are made within 7 working days after the returned saree reaches us and passes the check.
• The refund goes to the original payment method or to a bank account / UPI ID you share with us.
• Shipping charges paid on the original order are not refunded, except for a damaged or wrong saree.

How to request a return or exchange

Message us on WhatsApp with your order details, the saree code (for example DV-C01) and photos. We reply within 1–2 working days.

• WhatsApp: +91 97173 17187
• Phone: +91 97173 17187
• Instagram: @deviyaamvastra
• Address: S12, 102, Emaar MGF The Palm Drive, Badshahpur, Sector 66, Gurugram, Haryana 122101